Terms and Conditions of Subhroo

1. Acceptance of Terms

By using our website and services, you confirm that you accept these Terms and Conditions and agree to abide by them. If you do not agree, you must not use our services.

2. Definitions

"We," "Us," "Our" refers to Subhroo.
"You," "Customer," "User" refers to any individual or entity using our services.
"Services" include freight shipping, warehousing, last-mile delivery, tracking, and other logistics-related services.

3. Service Provision

We provide logistics and transportation services as described on our website.
Services are subject to availability and may vary based on location, carrier restrictions, and other factors.
We reserve the right to modify, suspend, or discontinue any service without prior notice.

4. User Responsibilities

You must provide accurate shipment details (weight, dimensions, contents, etc.).
You are responsible for ensuring that shipments comply with applicable laws and regulations.
Prohibited items (hazardous materials, illegal goods, etc.) are strictly forbidden.

5. Pricing & Payments

Prices are based on the details provided by the customer. Additional charges may apply for changes, special handling, or delays.
Payment must be made as per the agreed terms (upfront, on delivery, or via contract).
Late payments may incur penalties or service suspension.

6. Shipping & Delivery

Estimated delivery times are not guaranteed and may vary due to unforeseen circumstances (weather, customs delays, etc.).
We are not liable for delays caused by third-party carriers or force majeure events.
Customers must inspect shipments upon delivery and report damages within 48 hours.

7. Liability & Limitations

We are not liable for indirect, incidental, or consequential damages.
Our liability for lost or damaged goods is limited to 20% of the shipping cost, unless additional insurance is purchased.
Claims must be submitted within 7 days of delivery with supporting documentation.

8. Cancellation & Refunds

Cancellation requests must be made within 24 hours before shipment pickup.
Refunds (if applicable) will be processed within 5-7 business days.
No refunds will be issued for completed deliveries unless due to our error.

9. Privacy Policy

Your personal and shipment data will be handled in accordance with our Privacy Policy, available on our website.

10. Intellectual Property

All content, logos, and trademarks on our website are owned by Subhroo and may not be used without permission.

11. Governing Law & Disputes

These Terms are governed by the laws of Dubai. Any disputes will be resolved through arbitration or in the courts of Dubai.

12. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

13. Contact Us

For questions regarding these Terms, please contact:

Subhroo

info@subhroo.com

+971 506800137